Privacy Policy

Last Updated: November 3rd, 2020

Information Collected

*None of you or your customers information will be shared with anyone outside of CartHero.

Shop Information

If you create an account, we retrieve and store some of your shop information from Shopify including but not limited to: your email, phone number, location, and the name of your company. This information is used to personalize your experience or send you onboarding emails and invoices. If you become a paying customer, we will collect your payment card information. When using CartHero, we will continue to monitor your store for new orders and abandoned checkouts.

Customer Information

When a customer abandons their cart, we will get their information from Shopify so that we can give them any information they may need for their orders. We only keep data from customers who provide a phone number. We use the customers saved information in order to track which orders they are connected to.

Order Information

CartHero monitors your orders and keeps track of orders that we recovered. We keep a record of orders in order to keep record of how many customers we recovered for you.

How we use your data

To provide our services

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

To market new services

Regularly, we launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your rights

You have the following rights in relation to the personal data that we hold about you:

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